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Privacy policy

Personal Information Privacy Policy (hereinafter referred to as “Policy”) regulates the usage of all the information received by Planoplan Company (hereinafter referred to as “Planoplan”) from the User during the usage of Planoplan® software, any related services and products, as well as during the execution of agreements and contracts of any kind between Planoplan and the user. By using Planoplan® software and any of its services and products, the User gives unconditional consent and accepts all the provisions of the Policy, including the rules of Personal Information processing. If the User gives no consent to the entire Policy or some of its parts, the user is obligated to stop any usage of Planoplan® software and any of its services and products.

1. Personal information of the user processed by Planoplan

  1. 1.1. According to this Policy, “Personal Information of the user” means the following:
  2. 1.1.1. Information provided by the User during registration (creation of an account) or in the course of using Planoplan® software and any of its services and products, including Personal Information. Information about the User, which is required for the usage of Planoplan® software and any of its services and products, is marked respectively. The User shall provide any other information at their discretion
  3. 1.1.2. Information automatically transferred to Planoplan during the usage of Planoplan® software and any of its services and products, via software installed on the device of the User, including IP address, cookies, the User's browser information (or any other Software used to access Planoplan® software and any of its services and products), technical characteristics of hardware and software of the User, time and date of access to services and products of Planoplan® software, as well as the URL of the requested pages and any similar information
  4. 1.1.3. Other information about the User, processing of which is indicated in the provisions of the Terms and Conditions of Planoplan® software and any of its services and products.
  5. 1.2. This Policy only applies to the information processed during the usage of Planoplan® software and any of its services and products. Planoplan has no control over, and do not bear responsibility for third-party websites, which the User may access by following hyperlinks available in Planoplan® software.
  6. 1.3. Planoplan performs no verification of Personal Information provided by the User and doesn’t monitor their legal capacity. However, Planoplan assumes that the User provides true and sufficient Personal Information and keeps such information up to date.
    Planoplan doesn’t check completeness and authenticity of information provided by the User. However, in case if Planoplan identifies that the information provided by the User is not full or authentic, Planoplan reserves the right to block the User or delete their account, refusing future access to Planoplan® software and any of its services and products on its own discretion, until the user performs required changes and updates required information.
  7. 1.4. Planoplan reserves the right to request confirmation of any information provided during the process of registration and demand supporting documents (including identification documents) from the User who signed any kind of commutative contract with Planoplan. In case of the refusal to provide such information, as well as in case of contradiction between the information provided during the registration process and provided documents, as well as in case when Planoplan is unable to identify the User by information provided during the registration process, Planoplan reserves the right to revoke access to the account of the User, as well as access to Planoplan® software and any of its services and products.

2. Purpose of processing of personal information

  1. 2.1. Planoplan collects and stores only Personal Information, which has to be stored within a given time in accordance with applicable legislation, as well as Personal Information required to provide services and products of Planoplan® software and/or to execute agreements and contracts between Planoplan and the User.
  2. 2.2. Collected Personal Information may be used by Planoplan in order to:
  3. 2.2.1. Identify the User during the usage of Planoplan® software and any of its services and products, as well as during the execution and conclusion of agreements and contracts with Planoplan;
  4. 2.2.2. Provide the User with personalized services and products of Planoplan® software and execute agreements and contracts with Planoplan;
  5. 2.2.3. Communicate with the User, including sending notification, requests and any information related to the usage of services and products of Planoplan® software, as well as execution of agreements and contracts with Planoplan, and processing of requests and application forms received from the User;
  6. 2.2.4. Improve the overall quality of services and products of Planoplan® software, ease of use, as well as develop and implement new services and products of Planoplan® software.
  7. 2.2.5. Carry out statistic and other researched based on de-identified data.

3. Rules and conditions of personal information processing. Provision of personal information to third parties

  1. 3.1. Planoplan collects and processes Personal Information of the User in accordance with current statutory requirements Regulation (EU) 2016/679 (General Data Protection Regulation)
  2. 3.2. Planoplan keeps all the information received from the user confidential. Any publication of the Personal Information by the User to the unlimited range of persons shall not be considered as breach of confidentiality by Planoplan. By using separate services and products of Planoplan® software the user confirms and agrees that a part of Personal Information (username) becomes public.
  3. 3.3 Planoplan reserves the right to provide Personal Information to third parties in the following situations:
  4. 3.3.1. The User has expressed their consent to such actions;
  5. 3.3.2. Such transfer is required in order to provide access to specific services and products of Planoplan® software, as well as to execute a specific agreement or a contract with the User;
  6. 3.3.3. Such transfer is stipulated by the current legislation within the limits of the installed procedure;
  7. 3.3.4. In order to secure remedy for Planoplan in the event of a breach of the Planoplan® User Agreement (https://planoplan.com/en/agreements/) or the Privacy Policy by the User.
  8. 3.3.5. Personal Information in the form of de-identified statistic data is processed by Planoplan and transferred to a third party in order to conduct researches, execute work or provide services on behalf of Planoplan.

4. Amendment and deletion of personal information. Mandatory

  1. 4.1. The User may at any time change (update, supplement) the provided Personal Information or its part, by editing their personal details on the Personal Information setting page: https://planoplan.com/en/cabinet/profile/
  2. 4.2. The user also reserves the right to delete Personal Information provided during the registration and the usage of a specific account by using “Delete Account” feature. The User understands and confirms that deletion of the account may revoke access to specific products and services of Planoplan® software, as well as total loss of all the results obtained with Planoplan® software.
  3. 4.3 Rights of the User indicated in Sections 4.1 and 4.2 of the Policy may be limited in accordance with applicable law. In such cases deletion or amendment of Personal Information by the User shall not terminate processing of such information by Planoplan. In several statutorily required situations Planoplan shall be obliged to store amended or deleted Personal Information of the User for the period of time established in accordance with legislation, as well as to transfer such information to an authorized governmental body in accordance with legislation.

5. Processing personal information via countrers and cookies

  1. 5.1. Cookies transferred from Planoplan® to the equipment of the user and from equipment of the user to Planoplan® may be used by Planoplan in order to provide the user with personalized services and products of Planoplan® software, in order to perform statistic analyses and researches, as well as in order to improve services and products of Planoplan® software.
  2. 5.2. The user confirms and understands that both equipment and software used to visit various websites in the Internet allows the User to restrict Cookie files (for all the websites or for specific websites only), as well as to delete all previously received Cookies.
  3. 5.3. Planoplan reserves the right to limit access to specific services and products of Planoplan® software in case if the User blocks transmission of Cookies.
  4. 5.4. The structure of Cookies, their content and technical parameters shall be defined by Planoplan and may be changed without any prior notice to the User.
  5. 5.5. Planoplan reserves the right to add special counters to both services and products of Planoplan® software in order to analyze Cookies of the User, collect and process statistic information about the usage of services and products of Planoplan® software, as well as performance assurance of services and products of Planoplan® software, as in full, as well as partially. Technical parameters of counters shall be defined by Planoplan and may be changed without any prior notice to the User.

6. Personal information protection measures

  1. 6.1. Planoplan takes all the necessary and sufficient organizational and technical measures to protect Personal Information provided to Planoplan from unauthorized or accidental access, deletion, alteration, blocking, copying, distribution, as well as from illegal actions of third parties in respect of such Personal Information of the User.

7. Amendments to the privacy policy

  1. 7.1. Planoplan reserves the right to amend this Privacy Policy. After an amendment is made, the latest revision date shall be specified in the updated version. The new version of the Policy shall become effective upon its publication, unless otherwise provided for by the new version of the Policy. The current version shall be available on the following website: https://planoplan.com/en/privacy-policy/
  2. 7.2. This Policy and all relations between the User and Planoplan shall be governed by the substantive law of the EU.

8. Feedback. Questions and suggestions.

  1. 8.1. Any questions and suggestions regarding this Policy should be sent to the User Support Service of Planoplan: support@planoplan.com