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Problem-Solving
Problem-Solving
Answers to the frequently asked questions on how to solve typical problems
Problems with the program
Can't see the roof in 3D
Can't install the app. Error 2502 or 2503
Project won’t open in 3D
I can’t see the floor or ceiling in the room
Accidentally Deleted a Project — Can It Be Restored?
How to reinstall Planoplan app
How to find your user ID in Planoplan
How to find a project ID in Planoplan
Other issues
Confirmation Code Not Received
Incorrect Email Address During Registration
How can I (or another user) access my project from another computer?