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Problem-Solving

Answers to the frequently asked questions on how to solve typical problems

Problems with the program

  • Can't see the roof in 3D
  • Can't install the app. Error 2502 or 2503
  • Project won’t open in 3D
  • I can’t see the floor or ceiling in the room
  • Accidentally Deleted a Project — Can It Be Restored?
  • How to reinstall Planoplan app
  • How to find your user ID in Planoplan
  • How to find a project ID in Planoplan

Other issues

  • Confirmation Code Not Received
  • Incorrect Email Address During Registration
  • How can I (or another user) access my project from another computer?
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